At Basskhang Custom Rods & Tackle LLC, we pride ourselves in a high quality product. In such case that a customer is not happy with the end product, we will do our best to resolve any issues that may occur. In some cases a full refund(Minus any shipping costs to and from) may be issued. Some things to remember, all issues must be resolved within 30 days! Anything over 30 days will be resolved in a per case basis.